Ch.8 Quiz

Instructions
Please read the questions carefully.

This assessment is worth 100 points.

  1. The shift towards knowledge-based rather than production-based work has made virtual teamwork feasible.   (10 points)

      
      

  2. Two important elements of the team's environment are the team's size and composition.   (10 points)

      
      

  3. Norms are the informal rules and standards established by a team to regulate the behavior of its members.   (10 points)

      
      

  4. One way to change team norms in existing teams is to explicitly discuss the counterproductive norms with team members using persuasive communication strategies.   (10 points)

      
      

  5. Cohesiveness tends to be higher in teams where the office design facilitates communication among team members.   (10 points)

      
      

  6. Of what importance is task interdependence relate to teams or team dynamics?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  7. Several customer service teams in your organization have dysfunctional norms in which they don't proactively ask clients if they would like to try certain new services. If you were given the opportunity to form a new customer service team, which of the following would remove or avoid forming this dysfunctional norm?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  8. Which of these statements about team roles is FALSE?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  9. What is the relationship between team cohesiveness and team productivity?   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  10. Social loafing is more likely to occur:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  



Portions copyright ©2005 The McGraw-Hill Companies.
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.